Working Together: A Best Practices Approach to Improving the City of Missoula’s Development Review System
In July 2010, Mayor John Engen commissioned a study to look thoughtfully at the effectiveness and efficiency of the City of Missoula’s development review system and to recommend improvements. Mayor Engen and Chief Administrative Officer Bruce Bender hired Dennis Taylor, a former city manager with long experience in public administration in Montana. Mayor Engen also asked Taylor to recommend the steps necessary to form a “one-stop” customer service model for permitting and licensing for the City.
Next steps: Mayor Engen will work with the Missoula County commissioners, City and County chief administrative officers, key staff members, and the community to look at the recommendations and decide on the most practical and helpful course of action.