NOTICE TO OUR CUSTOMERS:
Please continue to pay your utility bill, or as much of it as you can, because you are still responsible for all charges incurred during this time. If you are unable to pay, please submit the COVID-19 "Vulnerable Individuals" Form listed below to watercs@cs.missoula.mt.us. The lobby at the Missoula Water building on W. Broadway will remain closed.
COVID-19 "Vulnerable Individuals" Exemption Form
Please use any of the following methods to pay your water bill:
Online: Paymentus Portal
Drop off: Drop box located to the left of the door at 1345 W. Broadway or in drop box on first floor of City Hall at 435 Ryman St.
By Phone: 866-790-7218
By Mail: P.O. Box 5388, Missoula, MT 59806
Direct Debit: Email form to watercs@ci.missoula.mt.us
If you would like to make other payment arrangements, please email watercs@ci.missoula.mt.us as our customer service staff is working from home. Your email will be read and responded to as quickly as we can with limited staffing.