Utilities

City of Missoula Utilities

PLEASE NOTE IF YOU ARE PAYING ONLINE THROUGH PAYMENTUS:

If you pay your utility bill online through Paymentus and receive an error message, please DO NOT run your payment through again--your payment will be deducted from your account twice--please contact our Customer Service Office at 406-552-6700 or watercs@ci.missoula.mt.us to verify your payment. We are working to get this issue fixed as quickly as possible.

Missoula Water - (406) 552-6700

Provides clean, safe water throughout the city and maintains the water system infrastructure.

Storm Water - (406) 552-6357

Provides for and maintains infrastructure for both surface and underground movement of water from rain, snow melt, and other weather events and ensures compliance with state, federal, and local laws for storm water management

Wastewater - (406) 552-6600 & Garden City Compost - (406) 552-6619

Provides safe and environmentally conscientious management and disposal of sewage. Includes the Wastewater Treatment Plant and Garden City Compost facilities.

NOTICE TO OUR CUSTOMERS:

Please continue to pay your utility bill, or as much of it as you can, because you are still responsible for all charges incurred during this time. If you are unable to pay, please submit the COVID-19 "Vulnerable Individuals" Form listed below to watercs@cs.missoula.mt.us. The lobby at the Missoula Water building on W. Broadway will remain closed.

Please use any of the following methods to pay your water bill:

Online: Paymentus Portal

Drop off: Drop box located to the left of the door at 1345 W. Broadway or in drop box on first floor of City Hall at 435 Ryman St.

By Phone: 866-790-7218

By Mail: P.O. Box 5388, Missoula, MT 59806

Direct Debit: Email form to watercs@ci.missoula.mt.us

If you would like to make other payment arrangements, please email watercs@ci.missoula.mt.us as our customer service staff is working from home. Your email will be read and responded to as quickly as we can with limited staffing.

COVID-19 "Vulnerable Individuals" Exemption Form