Pay Your Utility Bill
PLEASE NOTE IF YOU ARE PAYING ONLINE THROUGH PAYMENTUS:
If you pay your utility bill online through Paymentus and receive an error message, please DO NOT run your payment through again--your payment will be deducted from your account twice--please contact our Customer Service Office at 406-552-6700 or firstname.lastname@example.org to verify your payment. We are working to get this issue fixed as quickly as possible.
Combined Utility Billing
As of February 1, 2021, the citizens of Missoula will have their City of Missoula storm water, water, and sewer (wastewater) utility services on one monthly utility bill. You will be billed only for the services you are currently receiving. Sewer charges will no longer be sent to customers semi-annually.
Have questions about your bill? Please call our Utility Billing customer services representatives at (406) 552-6700.
Pay Your Utility Bill
You can pay online through the Utilities Account & Payment Portal. Please follow the directions to access your bill. You will need a copy of your bill or your account and customer numbers. Visa/MasterCard are accepted and your payment will be processed through a third party vendor. A $2.95 transaction fee will be charged when paying online.
Customers can request paperless billing once they establish an online account.
Bill Pay Through Your Bank
If you use a bill pay service through your personal bank, you can continue to pay your utility bill this way.
If you would like to pay by phone please call 866-790-7218. A $2.95 transaction fee will be charged when paying by phone.
If you would like to pay by mail, please include your stub and payment and mail to:
City of Missoula
P.O. Box 5388
Missoula, MT 59806-5388
A drop box is available at the front of the Missoula Water building at 1345 W. Broadway. Please include your check and stub when using the drop box. Utility Billing is not accepting any walk-in customers right now due to COVID-19.
Pay a 2020 Sewer Bill
To pay your 2020 sewer bill online or to view your old E-Pay account and documents, please use this link: http://billpay.ci.missoula.mt.us/.