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City of Missoula
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Parks Refund Request - CARES/COVID

  2. Refund Request - Canceled/Rescheduled Program
    Thanks for choosing Parks and Recreation or Currents Aquatics Center. We appreciate your patience and understanding during these challenging times. Questions or concerns? Use the box below, call 721-7275, or email
  3. OPTION 1: Tuition-Offset Credit - Donate or Refund
    If you have a tuition-offset credit on your account, the credit will automatically be applied when you register for any future Parks program, per Department credit policy. Use the checkboxes above to donate your credit to families in need or to request a refund. Refunds are to your original form of payment and incur a $10 PROCESSING FEE. Processing fee applies to the total amount refunded and is not charged for each program. Administrative fees will not be greater than the refund amount owed to the customer. Only customers enrolled in summer or fall youth camps prior to Sept. 28 are eligible for the tuition-offset credit.
  4. OPTION 2: Parks canceled my child's program or asked my child to stay home due to quarantine.
    If your program was canceled, or your child has been asked to stay home due to COVID exposure at a Parks program, we will credit your Parks account for the full or prorated* registration fee. No further action is needed. IF YOU PREFER A REFUND for a canceled program or required quarantine, check the refund box above. *Refund/credit may be prorated if the canceled program has already started.
  5. OPTION 3: Parks rescheduled my program and I can't make the new dates.
    If your program was rescheduled, you may choose to leave your registration in place for the new start date, or you may request a credit or refund, with no administrative fee.
  6. OPTION 4: Withdraw from Camp/Afterschool less than 2 weeks before program start date - 50% credit/refund.
  7. OPTION 5: Withdraw from Camp/Afterschool 2 weeks or more before program start date- 100% credit/refund.
  8. OPTION 6: Illness/Injury/Quarantine due to COVID exposure outside a Parks program
    If your child will miss a week or more of Base Camp/Afterschool due to illness, injury, or quarantine, you're eligible for a 100% refund or credit to your Parks account. Refunds incur a $10 processing fee. (No processing fee if quarantined due to a Parks program—use Option 2 above.) Please provide details in the Comment box below or phone 721-PARK to request a refund or credit.
  9. You may donate any portion of your registration fee to Share The Fun Aquatics and Recreation grants for families who need financial assistance. Choose an option above or at left to tell us what do to with the remaining balance.
  10. Please confirm your registrations:
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